I keep finding some items that you have listed as being on sale are actually not. I personally have wasted valuable time adding items to my shopping bag believeing I was initially getting a reduction only to find that in my size of 12 or 14 the price hasn’t been reduced at all. Why put these items in the sale? i may as well spend the time on e-bay!
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Kaleidoscope
Hello Jacqui,
Sorry to hear about your frustration with one of our products.
We appreciate your feedback, your comments do concern us. They will be raised with the correct team who will look into this to ensure this does not happen again.
Best wishes.
Jacqui
I was annoyed recently when I ordered a dress, reduced from £90 to £60 when ordered on line. Only days after it was delivered I received a sale leaflet showing the same item for £45. However, when ordering on line the price was still £60. I believe this is unfair marketing as, in order to obtain the lower price, a different order code had to be quoted – only obtainable in the sale leaflet.
Kaleidoscope
Hello, thank you all for your comments.
I am sorry to see that you all have experienced similar problems with our sale facility.
We do have a search by sale option, where it will only show items available in your size to avoid disappointment.
Your thoughts will be passed onto the relevant department.
Kind Regards
Jo
I agree with your comment on the size relates to sale price (hidden agenda) if you are a size 18 you get your item half price, but if you are a size 20 its full price! Basically this makes me want to shop elsewhere…
Frances Beeton
I have to agree with customer comments regarding the sale and sizes. I have had the same experience and I find it very deceiving
liz johns
I agree with this customers’ comment. I have been very disappointed to find that ALL sizes available except my size 16 in a very expensive Jacques Vert jacket to be reduced. Most annoying!!
Kaleidoscope
Hello,
Thank you for your comments.
We are sorry that you’ve had a bad experience, we aim to make shopping online as easy as possible.
Our sale has a range of items in different sizes and there is a facility on the sale page to search items by size.
I have passed your comments onto the relevant team, who will investigate.
Best Wishes.