Our personal courier service covers most areas of mainland Great Britain. For larger items, such as furniture and direct dispatch items, you will be advised on expected delivery dates when you place your order.

For all queries please contact our Internet Customer Service team on 0871 244 2770 (calls cost 10p per minute from BT landlines).We are open from 8.30am - 9.00pm Monday - Friday and from 8.30am to 5.00pm Saturdays & Sundays.

If you are out when your goods are delivered, the courier will leave a card with instructions for arranging an alternative, more convenient delivery date. Customers receiving a delivery by post will receive a card with instructions for either collecting the order or re-arranging delivery.

We appreciate that occasionally you may want your item delivered when you are out. You can request that our courier leaves the delivery in what you consider to be a reasonably safe place, such as an unlocked garage or porch, but this is at your own risk. Kaleidoscope cannot be held responsible for items that go missing in these instances.