1. To prepare an item for collection please pack it carefully in its original packaging wherever possible and ensure items are packed securely to prevent loss of items or any damages.
2. If you have lost your delivery note you will not have a 'returns form' to complete. Instead include a letter detailing your name, address, account number, catalogue number and the description of the item/s you are returning and the reason for your return from the following list:
A - Size bigger than expected
B – Size smaller than expected
C – Fit
D – Quality below expectations
E – Damaged
F – Wrong goods sent
G – Arrived too late
H – Colour not as shown
J – Faulty (please provide comments as to the nature of the fault)
K – Ordered for choice
Then follow the usual return process. For full details click here.
You can now return your item via the Post Office at no extra charge. For more information click here