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We respect your privacy, and promise to use any information we hold about you in a safe and responsible way. By shopping with us, you are agreeing to our Privacy Policy, in particular, our use of your information, as outlined below. We control information we have collected about you that is relevant to your account. This includes:
•Your credit history
•The credit histories of any people you are financially linked to
•Your purchasing habits with us
•To verify your identity and that you are least 18 years of age (we cannot sell any goods to you if you are below 18 years of age).
We will use your information in the following ways:
Reference checks
When you open an account with us we will need to check your credit history and store the search on file. We will re-run checks each time you apply for, or we offer you further credit.
Marketing
We may contact you with promotions we think might interest you, as part of our market research, either by mail, telephone or email.
Third Party Marketing
We may share your details to third parties whose offers we think might interest you.
Training
We randomly monitor calls made to our Customer Services for training. This information will not be used for any other purpose.
Important
By ordering from us you are consenting to us sharing your information with other organisations and to us or them contacting you for the marketing purposes by mail, telephone, e-mail or otherwise. If you do not wish to be contacted by us by telephone for marketing purposes, or if you do not wish to be contacted by other organisations for marketing purposes, please tell us.
Please write to us at: Kaleidoscope, 66-70 Vicar Lane, Bradford BD99 2XG.
We may also pass information about you to agents, service providers and employees to carry out services. In the course of providing such services, we may transfer your personal information outside the European Economic Area. We will employ appropriate security measures to proetect your personal information where this is the case.
Any information we collect about customers' browsing and buying habits is used to improve the Kaleidoscope website and the products and services offered to our customers. It also assists us with the detection and prevention of fraud.
We will collect information from you when opening your account and processing your orders.
We will automatically collect information such as your browser IP address to make shopping with us easier, for example, remembering your log-in details.
We will use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from.
Information we hold about you is securely stored electronically. When you open an account with us, your details are encrypted, and remain so every time you purchase from us. Personal information is encrypted to protect against fraud.
Callers to our Customer Services will be subject to a security check.
Online customers will require a log-in and password to access their account.
Our courier service will have selected access to your details for delivery purposes only.
Cookies
Cookies are small files, typically containing letters and numbers that are downloaded on to your computer, smart phone or tablet device by websites that you visit. Cookies are widely used to make websites work or work more efficiently. We use cookies to keep track of what you have in your basket, to display your recently viewed items and to provide you with relevant product recommendations and also to remember you when you return to our website.
If you do not wish to enable cookies, you will still be able to browse our website, however, if you would like to order products or manage your account, you will need to have cookies enabled - please see the section on managing cookies which provides further information about this
To learn more about cookies and read our Cookie Policy.
Customer Reviews
When you submit a customer review, we request a nickname and a location (optional. These details are published alongside the reviews on the website.