• Help

Please select from the following areas of help:

• First order discount

  What are my online first order discount terms & conditions?

• Ordering

  How do I order?

  What are Offer/Promotional codes?

  What is an Order code?

  What happens once I place my order online?

  Do I need an email address to order online?

  Will I be told if items I order are out of stock?

  What is Quick Order?

  Are discounts shown on online orders?

  Can I track my order?

• Contacting Us

  How can I contact you for further information?

• Payment

  Can I spread the cost of my order over a longer period?

  How do I make payments to my Kaleidoscope Personal Account and can I pay my balance off in full?

  How can I pay for my goods?

  What is MasterCard SecureCode?

  What is Verified by Visa?

• Delivery

  What are the Last Order Dates For Christmas Delivery 2008?

  Can I have an order delivered to a different address other than my home?

  Can I choose a delivery date/time?

  How much is delivery?

  Can I change my delivery address after I have placed my order?

  Do you deliver to Ireland?

  Do you deliver to BFPO addresses?

  Furniture Delivery Times

  What if I am out when my goods are delivered?

  Do you offer Next Day Delivery?

  How soon will my goods be delivered?

• Recycling

  How can I recycle my packaging and old products?

• Returns

  How do I return goods?

  What is your returns policy?

  How do I return an item that is over the 14 Day Home Approval Period?

  Do I have to pay to return goods?

  Exceptions to our Approval Guarantee

  Can you confirm you received my return?

  I have lost my Delivery Note. How do I return goods?

  How are refunds credited?

  How long does it take to receive a refund for returned goods?

• Managing Your Account

  What does "Remember Me" do?

  I can't log in to my online account. Is there a reason for this?

  What if I forget my password?

  How do I change my account details?

  Why do I have an account number?

  Can I manage my account online?

  What are the benefits of a Personal Account?

• Privacy

  What is your privacy policy?

  What is your data protection policy?

• Security

  Is this site secure?

  What are cookies and how do you use them?

  Can I use my credit/debit card safely on your site?

• Terms and Conditions

  What are your first online order discount terms & conditions?

  What are your Personal Account terms and conditions?

  Do your prices include VAT?

  What are your terms and conditions for the use of Offer Codes and Discounts?

  What are your E-mail Sign-up terms and conditions?

  What are your Prize Draw terms and conditions?

  What are the free gift terms and conditions?

  What are your Warehouse Wine offer terms and conditions?

  What are your Request a Catalogue terms & conditions?

  What are your terms and conditions for the sale of knives?

  What are substitute items?

  What are your terms and conditions for magazine subscriptions?

  What are your pricing terms and conditions?

  What are my Cruise terms & conditions?

  What are my free beauty treatment terms & conditions?

  What are your Recommend a Friend Terms and Conditions?

  What are your Win a Clutch Bag (MB308) Competition Terms and Conditions

  What are you free online delivery terms and conditions?

• About Us

  Can you give me some corporate information?

  Are you a member of the Mailing Preference Service?

  What is your Code of Practice?

  Who are Kaleidoscope?

  What is your commitment to me?

• Website Use

  How do I complete my order?

  What ways can I shop on this website?

  How do I search?

  What are the terms of use for this website?

• Arthur Says

  Do you know what HD ready and LCD television means?

  Are you ready for the digital switchover?

  What is Windows Vista?

  How does GPS work?

• Financial Services

  What Financial Services are available?

  What product related insurances are available?

  Do you offer any other types of Financial Services?

• Privilege Club FAQs

  How do I enter the monthly membership number prize draw?

  What special offers do I receive as a member of the Privilege Club?

  How did I qualify to become a member of the Privilege Club?

  Why do I now have a different order line number to call?

  Would you like to give us some feedback?

• Christmas 2008

  What are my win a wardrobe prize draw terms & conditions?

  What are my privilege club terms & conditions for the win a wardrobe prize draw?

  3 for 2 offers

  What are my Christmas discount terms and conditions?

  What are my win £1000 to spend with kaleidoscope in 2009 terms and conditions?

Contact us

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