Help

Please select from the following areas of help:

First order discount

What are my online first order discount terms & conditions?
Ordering

How do I order?

What are Offer/Promotional codes?

What is an Order code?

What happens once I place my order online?

Do I need an email address to order online?

Will I be told if items I order are out of stock?

What is Quick Order?

Are discounts shown on online orders?

Can I track my order?
Contacting Us

How can I contact you for further information?
Payment

Can I spread the cost of my order over a longer period?

How do I make payments to my Kaleidoscope Personal Account and can I pay my balance off in full?

How can I pay for my goods?

What is MasterCard SecureCode?

What is Verified by Visa?

What are your Shop Now, Pay Later terms and conditions?

What are the current Shop Now, Pay Later Offer Codes?
Delivery

Can I have an order delivered to a different address other than my home?

Can I choose a delivery date/time?

How much is delivery?

Can I change my delivery address after I have placed my order?

Do you deliver to Ireland?

Do you deliver to BFPO addresses?

Furniture Delivery Times

What if I am out when my goods are delivered?

Do you offer Next Day Delivery?

How soon will my goods be delivered?
Recycling

How can I recycle my packaging and old products?
Returns

How do I return goods?

What is your returns policy?

How do I return an item that is over the 14 Day Home Approval Period?

Do I have to pay to return goods?

Exceptions to our Approval Guarantee

Can you confirm you received my return?

I have lost my Delivery Note. How do I return goods?

How are refunds credited?

How long does it take to receive a refund for returned goods?
Managing Your Account

What does 'remember me' do?

What if I forget my password?

How do I change my account details?

Why do I have an account number?

Can I manage my account online?

What are the benefits of a Personal Account?
Privacy

What is your privacy policy?

What is your data protection policy?
Security

Is this site secure?

What are cookies and how do you use them?

Can I use my credit/debit card safely on your site?
Terms and Conditions

What are your first online order discount terms & conditions?

What are your Personal Account terms and conditions?

Do your prices include VAT?

What are your terms and conditions for the use of Offer Codes and Discounts?

What are your E-mail Sign-up terms and conditions?

What are the free gift terms and conditions?

What are your Request a Catalogue terms & conditions?

What are your terms and conditions for the sale of knives?

What are substitute items?

What are your terms and conditions for magazine subscriptions?

What are your pricing terms and conditions?

What are your Recommend a Friend Terms and Conditions?

What are my big money prize draw terms and conditions?

What are your £750 cash plus £250 credit Prize Draw terms and conditions?

What are your 'Win a Stylist for a day' Terms and Conditions?

What are your save 10% on Preview product terms and conditions?

What are your win a night at a 'Malmaison' hotel terms and conditions?

What are my 2 nights for 1 at 'Malmaison' hotels terms and conditions?
About Us

Can you give me some corporate information?

Are you a member of the Mailing Preference Service?

What is your Code of Practice?

Who are Kaleidoscope?

What is your commitment to me?
Website Use

How do I complete my order?

What ways can I shop on this website?

How do I search?

What are the terms of use for this website?
Help with electricals

Do you know what HD ready and LCD television means?

Are you ready for the digital switchover?

What is Windows Vista?

How does GPS work?
Financial Services

What Financial Services are available?

What product related insurances are available?

Do you offer any other types of Financial Services?
Third party ad serving

Who are Criteo?